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In short, contact us if you are not satisfied. We will do everything in our power to make it right. firstname.lastname@example.org
You may cancel your order if it has not been processed. Please contact us directly to do so via chat or you may reply to your order conformation. Generally, we can process returns in 24-72 hours from being received. Please allow 3-7 business days for the refund to post to your original form of payment once processed.
Our policy lasts 30 days from delivery. If 30 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange in most cases.
To be eligible for a return generally, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We understand that sometimes items are defective. Please contact us if you believe the item to be defective.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Food and Spices
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Sometime we are able to override this. Please contact us directly if you believe this will be an issue.
To return your product, you should mail your product to the below address. Please note, if your invoice and or packing slip list a different address please do not use the below.
PO BOX 191086, DALLAS TX 75219
Depending on the situation, you may be responsible for paying for your own shipping costs for returning your item. We will email you a return label when applicable. Shipping costs are non-refundable. Free shipping can not be returned.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not offer refund for items that have been delivered to the correct address that were signed for or marked as delivered by the shipping carrier. In the event that your package is not delivered we will need to work together to file an insurance claim. Upon approval you may be refunded or have the order re-sent. We do not refund for stolen packages. You must file a complaint with your local police department. In the event that your delivery time exceeds 15-45 business days from the date of processing (generally 1-5 business days after you have placed a successful order) you will be eligible for a refund. Please contact us if you need help with this.
If you are not satisfied please contact us. We will do everything in our power to make it right. email@example.com