Refund policy

RETURN & REFUND POLICY

Overview We want you to love your Afghan Saffron Co. order. Returns are handled on a case-by-case basis and proof of purchase is required for all returns and refunds.

Return Window Returns must be initiated within 30 days of delivery.

Eligibility

• Defective items or broken safety seal: Contact us immediately for a full replacement at no cost to you.
• Store or shipping error: We'll provide a prepaid return label and issue a full refund or replacement.
• Change of mind: You are responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds Refunds are issued to the original payment method within 3–5 business days of us receiving and inspecting the return. Alternatively, you may request store credit via a gift card.

International Returns (Canada, UK & Europe) International customers are responsible for return shipping costs and any customs or duties fees associated with the return. We recommend using a tracked shipping method, as we cannot process refunds for items lost in return transit.

Lost or Stolen Packages

• Packages marked "Delivered" by the carrier are not eligible for a refund.
• For suspected theft, please file a report with your carrier or local authorities.
• For packages lost or misdelivered in transit, we will initiate an insurance claim on your behalf.

How to Start a Return

1. Email service@afghansaffronco.com with your order number and a photo of the item.
2. Once approved, we'll send you a shipping label (if applicable) or return instructions.
3. Ship the item back — refunds are processed within 1–3 business days of receipt.

Questions? Contact us anytime at service@afghansaffronco.com.